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FAQ

We at NORTH are here for you and answer all your questions. We have compiled the most frequently asked questions along with answers for your convenience. If you have a question that is not specified below, you are welcome to contact us at any time via e-mail (support@icefromnorth.no) or via chat.

FAQ

How to place an order?

Select the desired product and press Add to basket . You can continue shopping or proceed to checkout. At the till, you can either log in to your account, create an account or use the till as a guest.

Can I pay later?

Of course! We give you the option to either pay in installments or pay later. Just remember to choose Klarna at checkout.

Do you have a warranty?

Yes, for 2 years from the date of purchase, we will take care of your product if damage occurs to the material. Just contact us and we'll send you a replacement.

Please note: This warranty does not cover lost items, scratches resulting from normal wear and tear, improper use or storage of your product, and any modification of the product by a third party.

Which size should I choose?

It's all up to your preference and taste when it comes to chains. At the same time, it is important to us that you choose the right size for our other products. Read our size guide and choose the perfect one.

pages/size guide?

Try it out within 14 days, doesn't it fit? send us an e-mail at support@icefromnorth.no and we will arrange a free exchange.

Can I buy North jewelery on other sites?

As is often said, imitation is the sincerest form of praise. However, not all imitations are worth your time or money. Genuine NORTH jewelery can only be bought directly from our official website, www.icefromnorth.no . By selling directly to you, we ensure both the authenticity of each piece of jewelery and the most competitive prices by eliminating intermediaries.

Unfortunately, we have discovered copycat websites that falsely claim to sell our products, often using our own photos and videos. Be aware of such scam websites. Things to look for include:

  • Price differences: Low prices may indicate that the product is of lower quality.
  • Long delivery times: This can be a sign of dropshipping, where products are often shipped from places like China with long wait times.
  • Unclear return conditions: Difficult return processes, especially to international addresses, can be both expensive and risky.

To ensure quality, authenticity and a first-class customer experience, we always recommend shopping directly from our official website.

What do I do if a product is out of stock?

For products that are out of stock, please find the 'notify me when available' button on the product pages and add your email address to the waiting list. When the product is back in stock, you will be notified by email.

ORDER & SHIPPING

HOW DO I TRACK MY ORDER?

We will notify you via the contact method on file with all relevant shipping updates and tracking information when your order has been processed. This usually takes 1-3 days, not including weekends or holidays.

How quickly will my order be processed?

We process all orders within 1-3 working days after the order has been placed, and as soon as payment has been confirmed. Business days are Monday to Friday, excluding public holidays. Please note that we do not process, ship orders on Saturdays and Sundays or on public holidays.

Orders placed on these days are processed the following working day. Delivery depends on our operators (Post Nord) and may be subject to weather delays.

Orders may take longer than usual during sales seasons such as Black Friday, Cyber ​​Monday and others.

If your order takes longer, you can send us an e-mail at support@icefromnorth.no

Can I cancel or change my order?

We process and complete orders as quickly as possible. If you have any change requests or need to cancel, please contact immediately after placing your order at support@icefromnorth.no. We cannot guarantee that we will be able to cancel or change, but we will do our best to accommodate all requests.

DO YOU SHIP INTERNATIONALLY TOO?

Yes , we ship worldwide and use a range of carriers chosen specifically for the fastest possible delivery speed.

HOW DO I QUALIFY FOR FREE SHIPPING?

At North we offer FREE standard shipping for domestic orders over NOK 1500.

WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?

If you need to change or cancel your order, please contact us immediately via live chat or at support@north.no. Unfortunately, once your order has been processed, we cannot make any changes or cancellations.

IF I ORDERED MULTIPLE ITEMS, WILL THEY ALL ARRIVE AT THE SAME TIME?

If you order more items, you can get more deliveries. This applies especially if you order from our custom collection , as we make each part to order and want you to receive your products as quickly as possible. We send you a shipping confirmation email for each shipment so you know exactly what to expect and when to expect it.

WHAT HAPPENS IF MY ORDER IS RETURNED TO SENDER?

Please contact us via live chat or at Support@icefromnorth.no so that we can confirm your correct address and process a replacement order for you.

Is it possible to change the delivery address after the order has been placed?

Yes, please contact customer service as soon as possible to update the delivery address.

PRODUCTS & FIT

WHAT MAKES OUR CHAINS SO SPECIAL?

Our chains are designed and crafted with obsessive attention to detail and state-of-the-art precision by the best jewelry makers. NORTH's gold bonding process contains a much thicker layer of gold than the standard process, giving your pieces long-lasting color, luster and durability. Second, while big brands in our industry mark up their products 8-10 times the actual cost, we chose to do things differently. To make luxury accessible, we have built relationships with the best manufacturers worldwide and sell directly to you. Our jewelery is handmade using the same top materials and quality craftsmanship as other luxury jewelery brands, but without the traditional markings.

ARE NORTH CHAIN ​​MADE WITH GENUINE GOLD AND GENUINE SILVER?

Yes , at NORTH we only work with the highest quality and most durable materials, including solid gold and sterling silver. Learn more about our materials.

What is the difference between their gold bound chains and gold plated?

All NORTH chains are manufactured using only the highest quality and most durable precious metals from solid gold to sterling silver. Our gold-bound chains are made by plating a solid sterling silver or stainless steel chain 3-5x in real gold. This is a very expensive and meticulous process carried out in Italy by expert jewellers. Most competitors offer cheap gold-plated chains with a thin layer of gold painted over the steel.

HOW DO I CARE FOR MY NORTH GOLD NECKLACE?

Our pieces are made to last forever. So, use often. Store your piece in a ziploc bag or in the NORTH bag to keep oxygen at bay. Dry with a towel after getting wet. Read more here.

How do I find my size?

We offer our chains in a variety of lengths: 16, 18, 20 and 22. By visiting a product page you will find a chain length size guide that shows these different lengths. Each chain is offered in limited sizes based on popularity and style.

CAN MY CHAIN ​​GET WET?

We only work with the highest quality and most durable materials from solid gold to sterling silver. You can get the chain wet. Like all precious metals, you'll want to stay away from harsh chemicals to maintain lasting shine and durability. We recommend that you dry your products as soon as possible using a cloth towel after getting wet. Read more here.

CAN I EXERCISE IN MY CHAIN?

Our chains were made to last a lifetime. You can train your chain , but like all precious metals, to maintain lasting shine and durability, you'll want to stay away from harsh chemicals. We recommend that you dry your products as soon as possible using a cloth towel after getting wet. Read more here.

Custom orders

What is the estimated delivery time for custom orders?

Delivery times for bespoke orders may vary, but you can expect the product to be completed and dispatched to you within 3-4 weeks.

Is there a difference in processing time for customized and standard products?

Yes, bespoke products take longer to produce and may therefore have a longer delivery time.

Can I change the size of my custom order after it has been placed?

Unfortunately, it is not possible to change the size of custom-made orders after they have been placed. We therefore ask you to be careful with your choice in advance and if you have any questions please contact support so that we can guide you.

What is the return policy for solid gold or custom products?

Bespoke or solid gold products cannot be returned or refunded.

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