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WHAT ARE ICEFROMNORTH'S RETURN POLICY?

We design our jewelery to perform at the highest level and exceed our customers' expectations. If they do not meet your expectations, you have full coverage. The goods you buy on Icefromnorth.no can be tried for 30 days from the date of purchase . Within this period, you can easily exchange or return them - for whatever reason - within the deadline.

All you have to do is shop around and try the products for 30 days.

To qualify for a return or exchange:

  • The goods must be in their original condition with no signs of use or damage.

  • The goods returned must be in all original packaging (labels, certificates, box and bag included).

  • No single item from a set can be returned alone and the whole set must be returned.

The following items cannot be returned:

  • Custom (Special orders).

  • Products that are engraved to your liking.

  • Solid gold products (Special orders) .

  • Intimate, sanitary goods such as Earrings.

  • Digital products.

  • E-gift card.

    If these qualifications are met, please click here to go to our returns center.

    FAQ

    When will I receive my refund?

    After we have received your return in our warehouse, it will be processed within 7 working days. We will send you a confirmation email as soon as the refund has been processed!

    I have mistakenly returned the wrong item!

    Please make sure to send back the correct and complete items when returning. Due to logistical challenges, ICE FROM NORTH cannot return or store goods that are not from ICE FROM NORTH and that have been sent by mistake.

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