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ORDER + SHIPPING

Shipping prices and delivery time?

Norway

Free Standard Shipping (PostNord)

  • Average delivery time 3-5 working days.
  • You can find your estimated delivery time further in the checkout.

Express Shipping - NOK 179 (PostNord)

  • Average delivery time 2 working days.
  • FREE EXPRESS SHIPPING FROM NOK 2,000

The rest of Scandinavia

Standard Shipping NOK 129

  • FREE STANDARD SHIPPING FROM 1500 kr
  • Average delivery time 3-6 working days.
  • You can find your estimated delivery time further in the checkout.

The rest of the world

Standard Shipping NOK 169

  • FREE STANDARD SHIPPING FROM 2000 kr
  • Average delivery time 3-6 working days.
  • You can find your estimated delivery time further in the checkout.

Working days are Monday to Friday, excluding public holidays. We do not process orders on weekends or public holidays; these are handled the next working day. Please be aware of weather delays and sales seasons such as Black Friday, where delivery may take longer. Although we try our best, we ask for your understanding of any delays.

It is the customer's responsibility to follow the tracking information and contact the postal service in case of delivery problems. We are happy to help with recovery, but do not provide compensation until the item has been returned or confirmed lost. We will assist you to recover an item to the best of our ability, but will not issue a replacement or refund until the item is successfully returned or confirmation of the item's return can be provided.

How can I track my order?

Have an account?
Log in to my page, go to "My orders" for status. Once your order is packed and ready to ship, you'll receive a tracking number via email so you can track its movement as it makes its way to you.

Without an account?
Create an account with the order email. Tracking number will be sent when the package is ready.

What if I want to change or cancel my order?

If you need to make any changes to your order, including adjusting, canceling or changing the delivery address, please contact us within 24 hours of placing your order. Please note that our team works quickly to ship your order, so we may not be able to make changes upon request.

For custom, solid gold and engraved goods, we cannot cancel or change the order after it has been placed.

My order is delayed, when will I receive it?

Should your order not be processed by the estimated shipping date, our customer support team will contact you with an update within 48-72 hours (check your inbox!). Keeping you informed is a top priority for us, and we appreciate your patience during this busy time of year. As always, you can contact us via Live Chat or via e-mail ( support@icefromnorth.no ), if you have any questions.

What about Custom and Solid Gold Orders?

These products require custom production, so they will take anywhere from 2-4 weeks to ship. Note that in high season it may take a little longer.

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